Customer Service Policy

1. Contact Method

All customer consultation, after-sales application, complaint feedback and business cooperation requests need to be submitted through the dedicated contact entrance on the Contact page of our official website. We do not provide other scattered contact channels to unify service processing standards and improve response efficiency. All orders are settled in United States Dollars (USD).

2. Service Scope

Our customer service team provides comprehensive support services, including product parameter consultation, order placement guidance, logistics status inquiry, shipping problem solving, return and refund business processing, warranty service application, account problem troubleshooting and policy related question answering.

3. Service Response Mechanism

Our customer service team will reply to all valid user messages within business days. For conventional consultation questions, we will give targeted replies and solutions in the shortest time; for complex after-sales and order problems, we will complete problem investigation and feedback within a reasonable cycle.

4. Product Warranty Service

All eyewear products sold on our website enjoy official after-sales warranty service. The warranty covers non-artificial structural damage and lens functional failure under normal daily use. During the warranty period, users can apply for maintenance services through the Contact page when encountering eligible product failures.

5. Service Commitment

We adhere to the fair and transparent service principle to treat every customer equally. We strictly implement the stipulated shipping rules, return refund rules and privacy protection rules. We are committed to resolving user problems efficiently and creating a stable and reassuring shopping environment for global customers.